1. Introduction

Spa Connect (“we”, “us”, or “our”) operates the website spaconnect.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

Personal Information:

• Name and contact details (email, phone number)
• Account credentials
• Booking preferences and history
• Communication records with us or spa partners

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process booking requests and connect you with spas
• Send appointment confirmations and updates
• Improve our website and user experience
• Send promotional communications (with your consent)
• Respond to customer service requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Spa Partners: To facilitate bookings and service delivery
• Service Providers: Third parties who assist in operating our platform
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Third-Party Services

Our website may use third-party services including:

• Google Analytics for website analytics
• Google Ads for advertising
• Social media plugins for sharing
• Payment processors for transactions

These services have their own privacy policies governing data use.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for legal, accounting, or business purposes.

9. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data

To exercise these rights, contact us at privacy@spaconnect.in

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices:

Email: privacy@spaconnect.in
Address: Bangalore, Karnataka, India